No longer awkward: Communicating With Clients Through The Toughest Times of Life

Our guidebook is the definitive resource for professionals who work with clients in transition. It is packed with insightful research-based knowledge, instantly usable templates, and practical applications that have a profound impact on clients and professionals alike.

Life transitions put money in motion. Seventy percent of new investments and referrals to financial advisors result from transitions like birth, death, divorce, dementia or serious diagnosis, and retirement.

Thousands of financial professionals compete for this business, touting their skill in investing money, minimizing taxes, utilizing insurance, and coordinating estate planning. Those who succeed in getting the business have one additional skill: they understand the grief triggered by every life transition, and they know what to say and do to effectively support clients through the process.


A friend indeed: help those you love when they need it most

Help those you love when they need it most

Someone you love is grieving. Do you know what to do, what to say, and how to help? Or do you say "I'm so sorry", pick up what everyone else does, and perpetuate the mistakes? 

Let this book be your personal, informative, enlightening guide. Learn what to ask, what to say, how to write a condolence card, what books to recommend, concrete actions to take, and the best ways to be truly helpful and supportive to those you care about, especially when they go through the toughest times of their lives. 

Make a difference when it counts the most. 

For discounts on bulk orders of 15 copies or more, contact us at [email protected]



This sturdy twelve-page guide gives you just-in-time refreshers of artful and compassionate things to say (and not say) when clients navigate life transitions, loss, death, and grief. Keep it on your desk to help you serve people well and build relationships and loyalty during life’s toughest moments. 

The document includes:
  • 32 Effective Questions to Ask During Life Transitions
  • 26 Compassionate Things to Say in a Client’s Toughest Times
  • Ways to Acknowledge the Mixed Experience of Positive Transitions
  • Phrases to Avoid When Offering Support or Comfort
  • 10-Step Protocol for Attending Services After a Death



This four-page reference checklist gives the most important financial and non-financial things a person needs to need to do in the days and months after the death of a loved one.

This is a set of ten (10) individuals copies and designed for firms to give individual copies to clients for the family’s use. It also functions as an easy tool for assessing ways the firm can most effectively help clients accomplish those tasks. Make a difference for your clients when they need it the most.

For information on branding the document with your company logo and information, contact us at [email protected]