I call them “Uh Oh!” moments: When you find yourself frozen, not knowing how to respond:
- An advisor emailed me that his client’s son-in-law died suddenly at the age of 30, leaving behind his widow (the client’s daughter) and three young children. What was he to say, write, and recommend?
- A client’s teenage son died by suicide, and the advisor wrote to ask how to best support the parents and family.
- An advisor’s co-worker found out his father just died suddenly of a heart attack, affecting the entire staff as they struggled with what to say and do.
- An advisor’s client was diagnosed with serious cancer at the age of 58, just when they had been planning for him to retire in 5 years so the couple could travel the world. Would you know what to say?